Refund and Returns Policy

At Fastizoo, we are committed to ensuring your satisfaction with every purchase. If something isn’t right, our return and refund process is simple and stress-free.

1. Return Timeframe

You may request a return within 7 days of receiving your order if the following conditions are met.

2. Return Conditions

To be eligible for a return, the product must meet the following conditions:

  • The item is unused and in its original packaging.

  • You must provide proof of purchase (order ID or receipt).

  • The item is not a gift card or a final sale item.

3. Return Process

To initiate a return, please follow these steps:

  1. Email [email protected] with subject line: Return Request – Order #[Your Order Number]

  2. Include:

    • Your full name and contact number

    • Order number

    • Reason for return

    • Photos of the item (if defective or damaged)

  3. Wait for our support team to review and approve your request

  4. Once approved, you’ll receive return instructions and address details

4. Refunds

  • Refunds will be processed within 7 business days after we receive the returned item.

  • Funds will be returned to your original payment method.

  • Shipping fees will only be refunded if the issue was caused by Fastizoo.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at [email protected] within 7 days of receiving your order. We will arrange for a replacement or a full refund.

6. Exchanges

  • Exchanges depend on product availability.

  • Please follow the return process to send back the original item and place a new order for the product you wish to receive.

  • Free shipping will be provided for returns that meet the eligibility criteria (based on product condition and return timeframe).

7. Need Help?

If you have any questions or need assistance, please contact us at:

8. Policy Agreement

By purchasing from Fastizoo, you acknowledge and agree to comply with this Refund and Returns Policy.

Thank you for shopping at Fastizoo. We are here to help and look forward to serving you again.