Refund and Returns Policy

At Fastizoo, we aim to ensure you’re happy with every purchase. If something isn’t right, our return and refund process is simple and stress-free.

1. Return Conditions

You may return a product within 7 days of delivery if:

  • The item is unused and in its original packaging

  • You have proof of purchase (order ID or receipt)

  • The item is not a gift card or final sale item

Returns are free of charge.

2. How to Request a Return

To start a return, please contact our team at [email protected].
We’ll send you instructions and the return address via email.

3. Refunds

  • Refunds are processed within 7 business days of receiving the returned item

  • Funds will be returned to your original payment method

  • Shipping fees are only refunded if the issue was caused by Fastizoo

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us at [email protected] within 7 days. We will arrange a replacement or full refund.

5. Exchanges

Exchanges depend on product availability.
Please follow the return process to send back the original item, and place a new order for the product you wish to receive.

6. Need Help?

For questions or assistance, please contact us:

  • Email: [email protected]

  • Phone: (+84) 916 167 181

  • Address: 36 Ng. 93 P. Vương Thừa Vũ, Khương Trung, Thanh Xuân, Hà Nội, Việt Nam

Thank you for shopping at Fastizoo. We’re here to help and look forward to serving you again.