Frequently Asked Questions (FAQ)

Welcome to Fastizoo! Here you’ll find answers to common questions about our animal model toys, ordering, shipping, and support. If your question isn’t listed, feel free to contact us at [email protected] or (+84) 916 167 181.

1. How do I place an order?

Ordering is easy:

  • Browse our products on the website

  • Add your favorite items to the cart

  • Proceed to checkout and complete the form
    We accept Cash on Delivery (COD) and Bank Transfer.

2. Do you deliver nationwide?

Yes. We offer fast and secure delivery across Vietnam.
For full details, see our Shipping Policy.

3. Are the items always in stock?

All products are subject to availability.
If an item is out of stock, we will notify you by email or phone before processing your order.

4. Can I cancel or change my order?

You may request changes or cancellations before the order is shipped.
Please contact us as soon as possible via [email protected] or (+84) 916 167 181.

5. What is your return policy?

We accept returns within 7 days of delivery.
Please see our Refund and Returns Policy for conditions and steps.

6. What types of toys do you sell?

Fastizoo specializes in realistic animal model toys — perfect for kids, learning, or display.

7. Do you ship internationally?

Currently, we only ship within Vietnam.
International shipping is not supported at this time.

8. What if I receive a damaged item?

Please notify us within 7 days of delivery.
We’ll offer a replacement or refund, depending on the issue.

9. What payment methods are accepted?

We currently accept:

  • Cash on Delivery (COD)

  • Bank Transfer

Credit cards are not supported at this time.

10. How can I contact customer support?

You can reach us anytime at:

  • Phone: (+84) 916 167 181

  • Email: [email protected]

  • Address: 36 Ng. 93 P. Vương Thừa Vũ, Khương Trung, Thanh Xuân, Hà Nội, Việt Nam

Thank you for shopping at Fastizoo — we’re here to help you explore the animal world, one model at a time!